Can I sign up with an email and password?

Yes. On the sign-up screen, use your email and a password of 8+ characters. A 6-digit code arrives by mail right after; enter it to verify and you are done.

The verification code never arrives.

Check spam first. You can request the code again with resend on the screen — up to three a day, so after that please wait a while and try again.

I signed up with email, but Google or Kakao won't sign me in.

Reset your password first — that verifies the email. See the section above, "Signed up with email, and Google or Kakao won't open".

Can I change the email I sign in with?

Not from the screen yet. Email us if you need it changed.

I've ended up with two accounts. Can they be merged?

Yes. Send us both addresses and we will merge them.

← Troubleshooting

Can't sign in

Updated Sep 17·4 min read

On this page

Which are you
If you signed up with email
Signed up with email, and Google or Kakao won't open
When Google or Kakao fails
Old GESTEL accounts
I'm signed in but the account is empty
I keep getting signed out

You can sign up with Google, Kakao, or an email and password. Sign in the way you signed up — email for an email account, the same button for a social one. Forgotten the password? Press reset on the sign-in screen: we email a 6-digit code, valid for 5 minutes, and you set a new one.

Which are you

Situation	How to sign in
Signed up with email	The same email and password
Signed up with Google or Kakao	The same button you used then
Used the old GESTEL	Your old email and password

If you signed up with email

Enter your email and password on the sign-in screen and press continue with email.
If your email is not verified yet, a 6-digit code is sent. Enter it within 5 minutes.
The code finishes verification and you are in.

No mail? Check spam. Still nothing, press resend — and if it still does not arrive, email us.

Signed up with email, and Google or Kakao won't open

After an email signup, signing in with Google or Kakao can show "sign-in failed" — even with the same address, the email account and the social account are not linked yet.

Press reset on the sign-in screen.
Enter the 6-digit code from the mail and a new password.
A password reset verifies your email too, so the same address now opens with the Google or Kakao button as well.

When Google or Kakao fails

Check you are pressing the right button. Google and Kakao are different accounts even with the same email address. Use the one you signed up with.
A blocked pop-up. Look for the blocked icon at the right of the address bar.
Try a private window. If an extension or a cookie is the problem, this shows it immediately.
On Kakao, the app and the browser can be different accounts. On a phone it uses whichever account KakaoTalk is signed in to.

Old GESTEL accounts

Accounts from the old GESTEL are still here. Sign in with the email and password you used there and your account and photos come with you. Forgotten the password? Set a new one with the reset above.

I'm signed in but the account is empty

This is almost always a different sign-in method than the one you signed up with. Signing up with Google and coming back through Kakao creates a new account.

Sign out and come back through the original button. If it is still empty, email hello@gestel.studio with both addresses and we will find which one has your work and merge them.

I keep getting signed out

Check whether your browser is set to clear cookies.
Safari's cross-site tracking prevention causes frequent sign-outs.
Private windows forget the session when you close them.