Where do I see how many credits I've used?
·3 min read
It is all under Settings → Subscription: your credits, each batch with its expiry, and a line for everything you have spent. On the canvas, the number beside the generate button is this job's cost and your balance sits at the top of the screen. If the balance looks wrong, start with the lines beginning `Refund:` — anything we gave back is recorded there.
What Settings → Subscription shows
| Section | What's there |
|---|---|
| Balance | Credits left, and each batch you received with its expiry |
| Usage history | One line each, newest first |
| Payment history | Date, amount, whether it succeeded, and a receipt link |
The expiry on each batch is the part worth reading: whatever is left in it expires then, and next month's arrives. The batch expiring soonest is spent first. Expired credits are recorded as their own line in your history.
Reading one line
A line is when, what for, how many credits.
- Generation — a photo generated, a photo edited, a clip made.
- Lines starting `Refund:` — credits given back, with the reason after it: failed, timed out.
- Top-ups — credits that arrived from a payment or a plan change.
Background removal and upscaling do not move the balance, since they cost nothing. We do count how many you have run today, and the screen tells you when you reach the limit.
When the numbers look wrong
Three usual explanations.
- Credits leave when a job starts, not when it finishes. If something is still generating, the balance is already down.
- A batch counts per shot. Five shots is 5. The shoot plan says how many.
- Failures come back with a delay. Immediate errors refund at once; a job that simply stops answering is confirmed failed and refunded within two hours.
If you have checked all three and it still does not add up, send us a screenshot. We will go through the ledger with you.
Receipts
In payment history, click a successful payment to open its receipt. For tax invoices, see How do I get a receipt or a tax invoice?.